Warranties
If the item is not as described or faulty we offer a full guarantee, provided the item has not been altered, used or damaged in any way. Advice of a return must be made with out delay, generally with in 48 hours of receipt where practical.
Backorders
We always carry on hand a large inventory so that most orders can be processed in a relatively short period of time. However at times it is possible that the product you have ordered may be out of stock for the moment hence not immediately available. This can be due to other orders in process or items placed on hold. We endeavour at all times to have items available with in a reasonable period, usually 7-10 working days. Should this be the case we will inform you immediately. It is of assistance if you would advice us of a day time contact phone number when placing your order.
Incorrect Listings
Any website errors in listing of the Product name, description, or pricing of any item displayed on this website is subject to database listings and if listed incorrectly due to human error or software error, will be changed as soon as possible to be corrected. If a purchase is made of an Item and it has an incorrect Product name, description, or pricing, then we will notify you immediately upon receiving the Order of the incorrect listing. We are not obliged to sell an item listed with incorrect details in any manner and is part of our Ordering Policy that when making a purchase any item can be withdrawn from sale due to being out of stock or incorrectly listed for whatever reason.
Disclaimer
Should any item be found to be incorrectly listed we reserve the right to reject any offer to purchase and or to withdraw any item for sale.
Payment methods we accept:
When will I be charged for my order?
Since we do not think you should pay for your order until it is actually on its way, The Pump Bloke will not bill you until your products are actually shipped.Payment notification of Authorization: it is not a double charge!
When you place an order online, an authorization is automatically generated on your card statement to secure the funds for the merchant until the actual charge takes place. Your credit/debit card has not been charged at this point. You will only be charged at the time of shipment. In case you see two transactions on your statement, one of them will drop within 1-3 business days depending on your credit/debit card company policies. The first one is just an authorization; the second one is the actual charge.Troubleshooting Failed Authorizations and Payment Declines
To protect your security and privacy, your bank cannot provide The Pump Bloke with information on why your payment was declined. Our Customer Service can help you verify if you entered your payment information correctly on your order. If there are no errors and the problem persists, you will need to contact your bank directly.Coupons, Promotions and Rebates
How do I get a coupon code?
"In Stock" Items
If your item is marked “In Stock” at time of ordering and in your confirmation email, we will aim to have it processed and shipped within 3-5 business days (single item orders only). You will receive an email confirmation once it ships. Please then allow for standard Australian delivery times. Delays may occur around Christmas, Easter and public holidays.
"Awaiting Stock" Items
If your item is marked "Out-of-Stock" at the time of ordering and in your confirmation email, it will need to be back-ordered. We will aim to have your item picked and packed within 10-15 business days, but may vary on actual product and the next shipment details. You will receive an email confirmation once it ships. Please then allow for standard Australian delivery times. Delays may occur around Christmas, Easter and public holidays.
"Special Order" Items
If your item is marked "Special Order" at the time of ordering and in your confirmation email, it will need to be readied for shipment with associated shipment timing. Once the item is ready for shipment, we will aim to have your item picked and packed within 24 hours. You will receive an email confirmation once it ships. Please then allow for standard Australian delivery times. Delays may occur around Christmas, Easter and public holidays.
International Orders
For international orders, please allow designated timing for the delivery and on rare occasions international delivery can vary from the initial stated timing due to factors beyond our control. International customers will be responsible for any import duties, taxes or any other import related costs. For orders delivered within Australia, no import duties will apply.
Multiple Item Orders
Please be aware that we try to ship orders when all items on the order are available to dispatch. For example, item A is expected to ship in 2 business days, and item B on the same order usually ships in 7 business days. This order will be shipped when both item A and B are ready to ship (unless otherwise requested) and therefore would estimate to ship within 7 business days. However when there has been a delay in supplying outstanding items, we may split orders and dispatch available items at no extra cost.
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased, subject to the following conditions;
If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased which may include refunding you or providing a replacement product provided that items are returned within a reasonable time with proof of purchase.
Change of Mind Returns
We will accept change of mind returns for items purchased online subject to the following conditions:
We will not accept change of mind returns for any items purchased from the “Sale” section of our website.
If you request an exchange, you must pay any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
If you request a refund, the purchase price (excluding delivery charges and any other associated costs) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
Return of faulty items
If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time.
Return Instructions
If you wish to return or exchange an item, please contact our customer care team for details.
This privacy policy sets out how Orange Pumps Australia uses and protects any information that you give Orange Pumps Australia when you use this website. Orange Pumps Australia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Orange Pumps Australia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 25 Lionel Road Mount Waverley VIC 3149.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE name | COOKIE Description |
---|---|
CART | The association with your shopping cart. |
CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
COMPARE | The items that you have in the Compare Products list. |
CURRENCY | Your preferred currency |
CUSTOMER | An encrypted version of your customer id with the store. |
CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
FRONTEND | You sesssion ID on the server. |
GUEST-VIEW | Allows guests to edit their orders. |
LAST_CATEGORY | The last category you visited. |
LAST_PRODUCT | The most recent product you have viewed. |
NEWMESSAGE | Indicates whether a new message has been received. |
NO_CACHE | Indicates whether it is allowed to use cache. |
PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
POLL | The ID of any polls you have recently voted in. |
POLLN | Information on what polls you have voted on. |
RECENTLYCOMPARED | The items that you have recently compared. |
STF | Information on products you have emailed to friends. |
STORE | The store view or language you have selected. |
USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
WISHLIST | An encrypted list of products added to your Wishlist. |
WISHLIST_CNT | The number of items in your Wishlist. |